Our goal is to get you your cards as quickly & accurately as possible! Here's what you can expect when ordering from Dark Fox TCG:
1. Shipping Costs
Shipping costs are automatically generated using real-time data on delivery dates & charges. This costs will vary depending on how heavy your items are and where you live. Generally, Ontario customers should expect $10-$15 delivery charges for large or tracked orders and $3-$5 for smaller orders of just singles. Other provinces will have the same price for small singles orders, but tracked will be $15-$25 generally.
If you purchase over $20 you will see an option for Free Bubble Mailer shipping, and if you purchase over $150 you'll qualify for Free Tracked Shipping. Free Bubble Mailer shipping is ONLY available for orders of less than 30 cards, and for singles only. Please do not select this option if you have more than 30 cards or any accessories/ sealed product as it will be too thick to be sent as a Bubble Mailer.
2. Processing Times
Orders for sealed product are generally picked & shipped the same day. Orders for card singles may take up to 3 days to pick and process. Please keep an eye on your e-mail as we may try to contact you if there is an issue delaying your order. Once your order is marked as "Fulfilled/ Shipped" it will be sent out the same or next day.
If you require your cards quicker for any reason e-mail us at email@example.com and we will try our best to accommodate your request. Orders shipped via UPS will be prioritized as we have daily UPS pickup at 5pm.
Bubble Mailer/ Plain White envelope orders generally arrive within 2 weeks, but occasional packages have taken up to 1 month to arrive. Be sure to double check your mailing address when placing your order as our package labels are automatically created with the information you provide.
If you need your order to arrive quickly please use a courier shipping option such as UPS or Fedex. These packages are picked up every other day and generally arrive 2-3 business days days after pickup.
3. Order Changes
If you need to change the address, combine orders, delay an order shipment date or change the contents of your order please e-mail us at firstname.lastname@example.org
While we do our best to accommodate requests, if an order has already started fulfilment we may not be able to make changes. Orders paid for via Paypal are not eligible for address changes due to Paypal's policies.
4. Lost/ Stolen Packages
Dark Fox TCG is not responsible for lost or stolen packages. For added security, we offer free Tracked Shipping for large orders and encourage customers to select tracked shipping on any order they would like insurance on. We can only refund customers for lost packages if the shipping method they chose includes insurance, such as Tracked Shipping, XPresspost, UPS, etc. We will open a claim on your behalf, and once the claim is approved and the carrier refunds us, we will refund your lost package. Carriers will not process claims for items labelled Delivered & Dark Fox TCG is not responsible for theft of these items.
5. Incorrect Items Sent/ Incorrect Condition Sent
For orders sent with incorrect items or incorrect conditions, please contact us at email@example.com
We will do everything we can to ensure your receive the cards you pay for. However, please note we use TCGPlayer's guide on conditioning card when uploading them to the website. This allows for minor imperfections on Near Mint cards such as a few dots of whiting or light scratching not leaving a dent. If your Near Mint card arrives with creases, water damage, scratching which leaves a dent, impressions, several nicks, wear on all corners or edges or dramatic wax wear please message us to solve this error. View TCGPlayer's Condition Guide here:
6. Worldwide Shipping Options
We are happy to ship World-wide! Shopify does not provide accurate quotes for shipping outside of the US and Canada, so please place an order using "Local Pickup" and email us at firstname.lastname@example.org with your address to determine the shipping total. We will ship to 3rd party reshippers and middle men, but are not responsible for the package once the tracking shows Delivered to the initial location. We are not responsible for taxes or duties on cards entering your country- please check your local laws to prevent surprises when receiving your cards. We are unable to offer discounts or refunds for customs charges. American customers are generally not charged customs taxes on our products.
7. Picking Up Your Order
Orders placed for In Store Pickup will be picked within 48 hours. Please do not call or message the store asking to pick up your order if you have not received the Pickup Notification. With over 100 orders placed a day, it is not always possible for us to accommodate immediate pickups of large card orders. Paid orders will be held for 60 days before being refunded and returned to stock. Unpaid orders will be held for 7 days before returning to stock.
8. Using Store Credit Online
We're currently working on a way to use Store Credit online- For now please choose 'Store Credit" as your payment option at checkout and we will manually remove it from your account. We will contact you if there is an outstanding balance to pay.
9. Sales Tax
Sales tax will be applied based on your Province or State.
10. Damaged Items
If your parcel arrives damaged please contact us at email@example.com and we will open a claim with the shipping carrier for you. Please note that sealed product with damage to the box but not the contained product will not be eligible for refunds. Products with ripped shrink wrap or corner squishing on the box will not be considered damaged, as the manufacturers consider packaging to be disposable will only offer us refunds on those items if the items inside are damaged.
11. Returns & Exchanges
Returns are available on items within 7 days & exchanges within 30 days. For shipped items, this date will be increased by 7 days to account for shipment time. Returns and exchanges are not available on TCG product due to the volatile nature of the collectibles market (Booster Boxes/ ETBs/ Bundles/ Collection Boxes, singles, etc.)
12. Product Availability
If we have to refund a product for you due to our own stock issues and your order qualified for free shipping, we will still ship your order with your selected shipping option.